Abstract
The paper presents the current status in the development of a pan-European Trouble Ticketing management system, undertaken by a number of European Public Network Operators inside the EURESCOM1 P612 project. This system has the goal of harmonising the requirements for a customer/provider trouble management system at a European level without affecting the currently existing operational systems in this area. A subsidiary goal is to improve the performance of currently available trouble management systems using state-of-the-art TMN solutions. The paper describes the functional structure of such a management system, along with the chosen design options. The system specifications in the form of Ensembles are briefly described and issues related to the validation of the specifications via implementations and tests in a pan-European testbed are addressed.
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References
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© 1997 Springer-Verlag Berlin Heidelberg
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Covaci, S., Dragan, D. (1997). Towards harmonised pan-European TMN customer care solutions: Interoperable trouble ticketing management service. In: Mullery, A., Besson, M., Campolargo, M., Gobbi, R., Reed, R. (eds) Intelligence in Services and Networks: Technology for Cooperative Competition. IS&N 1997. Lecture Notes in Computer Science, vol 1238. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-63135-6_25
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DOI: https://doi.org/10.1007/3-540-63135-6_25
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