Abstract
An integrated approach to performance analysis of workflows in terms of throughput and response time to satisfy customer requirements is investigated. Integration of performance is particularly important for workflow systems where human and computerised processes are intertwined. The proposed modelling framework encompasses both human and computer resources and is based on the Structure and Performance specification method (SP). The framework is explored and illustrated with a case study for a workflow system for handling sales contracts in the natural gas industry. The case study involves performance modelling of both manual and computerised systems, the latter using a Lotus Notes platform.
Chapter PDF
Similar content being viewed by others
Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Gunnar Brataas. Performance Engineering Method for Workflow Systems: An Integrated View of Human and Computerised Work Processes. PhD thesis, Norwegian University of Science and Technology (NTNU), July 1996. Available from http://www.fou.telenor.no/brukere/gunnarb.
Peter H. Hughes. SP principles. Technical report, STC Technology 059/ICL226/0, July 1988.
Raj Jain. The Art of Computer Systems Performance Analysis. Wiley, 1991.
Alexander Kowalski. Modelling of Workflow System Software for Performance Evaluation. Master's thesis, The Norwegian Institute of Technology, 1995.
Gareth Morgan. Images of Organizations. Sage Pubications Inc., 1986.
Connie Umland Smith. Performance Engineering of Software Systems. Addison-Wesley, 1990.
Jari Veijalainen, Aarno Lehtola, and Olli Pihlajamaa. Research Issues in Workflow Systems. In Proceedings of the 8th ERCIM Database Research Group, Trondheim, Norway, August 1995.
Author information
Authors and Affiliations
Corresponding author
Editor information
Rights and permissions
Copyright information
© 1997 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Brataas, G., Hughes, P.H., Sølvberg, A. (1997). Performance engineering of human and computerised workflows. In: Olivé, A., Pastor, J.A. (eds) Advanced Information Systems Engineering. CAiSE 1997. Lecture Notes in Computer Science, vol 1250. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-63107-0_14
Download citation
DOI: https://doi.org/10.1007/3-540-63107-0_14
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-63107-1
Online ISBN: 978-3-540-69148-8
eBook Packages: Springer Book Archive