Field Study 1: The Coordinator Supporting Distributed Management Processes in a Training Company
This chapter describes a case in which an Office Information System was designed using The Coordinator to support a distributed business process according to the different types of cooperative work (coordination, collaboration and co-decision) in a professional training company primarily operating for the public administration in Italy. The author was involved in the process analysis and the design and implementation of the computer system. Two years after the conclusion of the project, the author conducted a research project to evaluate the usefulness of The Coordinator in supporting the distributed business processes for which the system was designed and implemented.
KeywordsBusiness Process Professional Training Training Company Director Director Cooperative Network
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