From the Functional to the Process-Centred Organisation

Part of the Lecture Notes in Computer Science book series (LNCS, volume 1096)


This chapter presents developments from Tayloristic work organisations towards process-oriented structures as they are presently being demanded and tested. The aim of this chapter is to motivate the analysis and design of business processes as cooperative workflows in the language/action perspective, as applied subsequently in two case studies.


Business Process Customer Satisfaction Computer Support Cooperative Work Commitment Phase Business Team 
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Copyright information

© Springer-Verlag Berlin Heidelberg 1998

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