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Introduction

Part of the Lecture Notes in Computer Science book series (LNCS, volume 1096)

Abstract

Information technology is continuing its rapid evolution. At the same time, the business environment is and will remain turbulent. This turbulence in the business environment puts pressure on organisations to be sure that they can effectively meet the fundamental changes which are occurring.

Keywords

Business Process Customer Satisfaction Cooperative Work Cooperative Network Computer Support Cooperative Work 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 1998

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