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Usability Challenges in Agent Based Services

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Intelligence in Services and Networks Paving the Way for an Open Service Market (IS&N 1999)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 1597))

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Abstract

Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.

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Author information

Authors and Affiliations

  1. VTT Information Technology, P.O.Box 1206, FIN-33101, Tampere, Finland

    Eija Kaasinen

Authors
  1. Eija Kaasinen
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Editor information

Editors and Affiliations

  1. Alcatel Research, Francis Wellesplein 1, B-2018, Antwerpen, Belgium

    Han Zuidweg

  2. European Commission, Rue de la Loi 200, B-1049, Bruxelles, Belgium

    Mario Campolargo

  3. Universitat Politécnica de Catalunya, C/ Jordi Girona, 1-3, E-08034, Barcelona, Spain

    Jaime Delgado

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© 1999 Springer-Verlag Berlin Heidelberg

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Kaasinen, E. (1999). Usability Challenges in Agent Based Services. In: Zuidweg, H., Campolargo, M., Delgado, J. (eds) Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999. Lecture Notes in Computer Science, vol 1597. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-48888-X_14

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  • DOI: https://doi.org/10.1007/3-540-48888-X_14

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-65895-5

  • Online ISBN: 978-3-540-48888-0

  • eBook Packages: Springer Book Archive

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