Evaluating CM3: Problem Management

  • Mira Kajko-Mattsson
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2348)


CM 3 : Problem Management is a detailed problem management process model to be utilised within corrective maintenance. It has been developed at ABB and evaluated for its industrial relevance within 17 non-ABB organisations. In this paper, we present the evaluation results of CM 3 : Problem Management. Our primary goal is to confirm its industrial relevance. Our secondary goal is to establish current state of problem management practice in the industry in order to provide a basic reference point from which the desperately needed research into software maintenance can proceed.


Problem Management Problem Solution Software Problem Granularity Level Corrective Maintenance 
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  1. 1.
    Carnegie Mellon University, Software Engineering Institute, The Capability Maturity Model: Guidelines for Improving the Software Process, Addison-Wesley, 1994.Google Scholar
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    Kajko-Mattsson M, Corrective Maintenance Maturity Model: Problem Management, PhD thesis, ISBN Nr 91-7265-311-6, ISSN 1101-8526, ISRN SU-KTH/DSV/R-01/15, Department of Computer and Systems Sciences (DSV), Stockholm University and Royal Institute of Technology, 2001.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Mira Kajko-Mattsson
    • 1
  1. 1.Dept. of Computer and Systems SciencesIT UniversityKistaSweden

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