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Evaluating CM3: Problem Management

  • Mira Kajko-Mattsson
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2348)

Abstract

CM 3 : Problem Management is a detailed problem management process model to be utilised within corrective maintenance. It has been developed at ABB and evaluated for its industrial relevance within 17 non-ABB organisations. In this paper, we present the evaluation results of CM 3 : Problem Management. Our primary goal is to confirm its industrial relevance. Our secondary goal is to establish current state of problem management practice in the industry in order to provide a basic reference point from which the desperately needed research into software maintenance can proceed.

Keywords

Problem Management Problem Solution Software Problem Granularity Level Corrective Maintenance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. 1.
    Carnegie Mellon University, Software Engineering Institute, The Capability Maturity Model: Guidelines for Improving the Software Process, Addison-Wesley, 1994.Google Scholar
  2. 2.
    Kajko-Mattsson M, Corrective Maintenance Maturity Model: Problem Management, PhD thesis, ISBN Nr 91-7265-311-6, ISSN 1101-8526, ISRN SU-KTH/DSV/R-01/15, Department of Computer and Systems Sciences (DSV), Stockholm University and Royal Institute of Technology, 2001.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Mira Kajko-Mattsson
    • 1
  1. 1.Dept. of Computer and Systems SciencesIT UniversityKistaSweden

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