Abstract
Systematic experience reuse supports humans to make better use of their own experience, and more importantly, to make use of experience which is made by a community rather than which is made by an individual. Experience management does not come for free. It involves changing existing or introducingnew activities at well as IT technology that efficiently supports these activities. In this chapter we introduce in detail a general model of experience management and define the basic processes and terms involved. Finally, we discuss several related models.
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© 2002 Springer-Verlag Berlin Heidelberg
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(2002). 2. Experience Management. In: Bergmann, R. (eds) Experience Management. Lecture Notes in Computer Science, vol 2432. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45759-3_2
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DOI: https://doi.org/10.1007/3-540-45759-3_2
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Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-44191-5
Online ISBN: 978-3-540-45759-6
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