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Organisational Information Management and Knowledge Discovery in Email within Mailing Lists

  • Emanuela Moreale
  • Stuart Watt
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2412)

Abstract

Nowadays, document management is a challenging necessity, especially for businesses. A particularly difficult but essential document management task is that of email management within corporate mailing lists. This paper will show how information extraction, retrieval and integration can be combined to deliver a powerful software tool to extract information from such lists. While they will never replace humans, systems such as the one illustrated in this paper do help alleviate information overload. Moreover, they are important tools in organisational knowledge management, as they enable the discovery of important knowledge within and about an organisation.

Keywords

Knowledge Management Knowledge Discovery Text Mining Information Extraction Information Integration 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Emanuela Moreale
    • 1
  • Stuart Watt
    • 2
  1. 1.Knowledge Media Institute (KMi)The Open UniversityMilton KeynesEngland
  2. 2.School of ComputingThe Robert Gordon UniversityAberdeenScotland

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