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Using Information Extraction and Natural Language Generation to Answer E-Mail

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Natural Language Processing and Information Systems (NLDB 2000)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 1959))

Abstract

This paper discusses the use of information extraction and natural language generation in the design of an automated e-mail answering system.We analyse short free-form texts and generating a customised and linguistically-motivated answer to frequently asked questions.We describe the approach and the design of a system currently being developed to answer e-mail in French regarding printer-related questions addressed to the technical support staff of our computer science department.

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Author information

Authors and Affiliations

  1. RALI, DIRO, Université de Montréal, CP 6128, Succ. Centre Ville, H3C 3J7, Montréal, Québec, Canada

    Leila Kosseim, Stéphane Beauregard & Guy Lapalme

Authors
  1. Leila Kosseim
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  2. Stéphane Beauregard
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  3. Guy Lapalme
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Editor information

Editors and Affiliations

  1. PRiSM Laboratory, University of Versailles, 45 av.des Etats-Unis, 78035, Paris, France

    Mokrane Bouzeghoub  & Zoubida Kedad  & 

  2. CNAM, CEDRIC Laboratory, 292 rue Saint-Martin, 75003, Paris

    Elisabeth Métais

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© 2001 Springer-Verlag Berlin Heidelberg

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Kosseim, L., Beauregard, S., Lapalme, G. (2001). Using Information Extraction and Natural Language Generation to Answer E-Mail. In: Bouzeghoub, M., Kedad, Z., Métais, E. (eds) Natural Language Processing and Information Systems. NLDB 2000. Lecture Notes in Computer Science, vol 1959. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45399-7_13

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  • DOI: https://doi.org/10.1007/3-540-45399-7_13

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-41943-3

  • Online ISBN: 978-3-540-45399-4

  • eBook Packages: Springer Book Archive

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