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Demonstration of an Automated Integrated Testing Environment for CTI Systems

  • Oliver Niese
  • Markus Nagelmann
  • Andreas Hagerer
  • Klaus Kolodziejczyk-Strunck
  • Werner Goerigk
  • Andrei Erochok
  • Bernhard Hammelmann
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2029)

Abstract

We demonstrate the Integrated Testing Environment, ITE, an environment for automated and integrated testing at system level. A companion paper [4] describes the problem of systems integrated testing in its conceptual application modelling focus. Here and in [5], the concept’s implementation is exemplified in case of automated integrated testing of a Computer Telephony Integration (CTI) system. The CTI system consists of a switch, an automatic call distributor, and a suite of applications forming a call center and supporting the tasks of a center’s human agent, e.g., applications that enable an agent to log-on/log-off at the call distributor, or to initiate conference calls with other agents.

Keywords

Model Checker Call Center Test Block Test Tool Test Graph 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. 1.
    S. Gladstone: Testing Computer Telephony Systems and Networks, Telecom Books, 1996.Google Scholar
  2. 2.
    B. Steffen, T. Margaria, V. Braun, N. Kalt: Hierarchical Service Definition, Annual Review of Communic., Vol. 51, Int. Engineering Consortium, Chicago, 1997, pp.847–856.Google Scholar
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    T. Margaria, B. Steffen: Backtracking-free Design Planning by Automatic Synthesis in METAFrame Proc. FASE’98, Int. Conf. on Fundamental Aspects of Software Engineering, Lisbon, LNCS 1382, Springer Verlag, 1998, pp.188–204.Google Scholar
  4. 4.
    O. Niese, B. Steffen, T. Margaria, A. Hagerer, G. Brune, H.-D. Ide: Library-based Design and Consistency Checking of System-level Industrial Test Cases, FASE 2001, this volume.Google Scholar
  5. 5.
    O. Niese, T. Margaria, A. Hagerer, M. Nagelmann, B. Steffen, G. Brune, H.-D. Ide: An Automated Testing Environment for CTI Systems Using Concepts for Specification and Verification of Workflows, accepted for publication in Annual Review of Communic., Vol. 54, Int. Engineering Consortium, Chicago, 2000.Google Scholar
  6. 6.
    Rational, Inc.: The Rational Suite description, http://www.rational.com/products.

Copyright information

© Springer-Verlag Berlin Heidelberg 2001

Authors and Affiliations

  • Oliver Niese
    • 1
  • Markus Nagelmann
    • 1
  • Andreas Hagerer
    • 1
  • Klaus Kolodziejczyk-Strunck
    • 2
  • Werner Goerigk
    • 3
  • Andrei Erochok
    • 3
  • Bernhard Hammelmann
    • 3
  1. 1.METAFrame Technologies GmbHDortmundGermany
  2. 2.HeraKom GmbHEssenGermany
  3. 3.Siemens AGWittenGermany

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