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International Conference Human Society@Internet

HSI 2003: Web and Communication Technologies and Internet-Related Social Issues — HSI 2003 pp 85–95Cite as

The Role of the Internet in the SME Hotel Sector in Austria

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Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2713))

Abstract

The fact that information and communication technology (ICT) has a significant impact on industries and single organizations is an already established and well researched issue. Markets are changing — becoming faster, bigger, more standardized as well as segmented, and more competitive. ICT has a considerable impact on nearly all areas of a company’s activities, especially for companies operating in information intensive industries such as the travel and tourism industry. This paper concentrates on the implications of ICT for the hotel sector in Austria and more specifically for the small and medium sector (SME) section of this market. This paper explores the major threats and opportunities for hotels by evaluating our framework for competitive advantage in eBusiness through an expert survey within the Austrian travel and tourism industry.

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Author information

Authors and Affiliations

  1. E-Commerce Competence Center — EC3, Donau City Straße 1, A-1220, Vienna, Austria

    Markus Gratzer

  2. Department of Computer Science and Business Informatics, University of Vienna, Austria, Liebiggasse 4, A-1010, Vienna

    Werner Winiwarter

Authors
  1. Markus Gratzer
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  2. Werner Winiwarter
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Editor information

Editors and Affiliations

  1. Division of Computer Science, Korea Advanced Institute of Science and Technology, 373-1 Guseong-Dong, Yuseong-Gu, Daejeon, 305-701, Korea

    Chin-Wan Chung

  2. Dept. of Computer Engineering, Seoul National University, San 56-1, Shillim-Dong, Gwanak-Gu, Seoul, 151-742, Korea

    Chong-Kwon Kim

  3. Cyber Database Solutions, Inc., 3445 Executive Center Drive, Suite 256, TX, 78731, USA

    Won Kim

  4. Dept. of Computer Science, National University of Singapore, 3 Science Drive 2, Singapore, 117543

    Tok-Wang Ling

  5. Korea Network Information Center, 11F, KTF B/D 1321-11, Seocho2-Dong, Seocho-Gu, Seoul, 137-857, Korea

    Kwan-Ho Song

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© 2003 Springer-Verlag Berlin Heidelberg

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Gratzer, M., Winiwarter, W. (2003). The Role of the Internet in the SME Hotel Sector in Austria. In: Chung, CW., Kim, CK., Kim, W., Ling, TW., Song, KH. (eds) Web and Communication Technologies and Internet-Related Social Issues — HSI 2003. HSI 2003. Lecture Notes in Computer Science, vol 2713. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45036-X_9

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  • DOI: https://doi.org/10.1007/3-540-45036-X_9

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40456-9

  • Online ISBN: 978-3-540-45036-8

  • eBook Packages: Springer Book Archive

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