Abstract
In 1999 the Swiss Mobiliar Insurance Company (Mobiliar) started a programto transformto a process oriented organization. To ensure a unified methodical procedure during this transformation a competence center was founded. After the first phase the core business processes were documented. To ensure a continuous usage of this work, a system of ratios was developed to support the process management. This paper introduces the main ratios, how they link to models and how they are used.
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Dietzsch, A. (2003). Ratios to Support the Exploration of Business Process Models. In: van der Aalst, W.M.P., Weske, M. (eds) Business Process Management. BPM 2003. Lecture Notes in Computer Science, vol 2678. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44895-0_20
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DOI: https://doi.org/10.1007/3-540-44895-0_20
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