Abstract
The problem of repair and maintenance of complex systems, such as aircraft, cars and trucks is a nontrivial task. Maintenance technicians must use a great amount of knowledge and information resources to solve problems that may occur. This paper describes a semi-automated tool that sorts through the mass of information that a maintenance technician must consult in order to make a repair, thus helping him decide how to tackle the problem and thereby increasing his efficiency and, possibly, his reliability. Our tool was developed using state-of-the-art Case-Based Reasoning and Information Extraction technologies. More specifically, we developed a semi-automated Case Authoring method that creates a Case-Base in two steps. It begins by extracting knowledge from readily available resources such as technical documents and follows by complementing those cases using individual experiences in the maintenance organization. The case-base developed is a reflection of the knowledge encoded in the technical documentation and an authentication of the cases with real historical instances. Our case authoring approach is applied to the real world in the aerospace domain.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Aha, D. (1998). The Omnipresence of Case-Based Reasoning in Science and Application. Knowledge-Based Systems, 11(5–6), 261–273.
Brüninghaus, S. & Ashley, K. (dy2001). The Role of Information Extraction for Textual CBR. Proceedings of 4th International Conference on Case-Based Reasoning (ICCBR-01). Vancouver, Canada, July 30–August 2 2001.
Bartsch-Spörl, B., Lenz, M., Hübner, A. (1999). Case-Based Reasoning — Survey and Future Directions. In the Proceedings of the Fifth Biannual German Conference on Knowledge-Based Systems (XPS), Würtzburg, Germany, March 3–5, 1999.
Heider, R. (1995), Troubleshooting CFM-56-3 Engines for the Boeing 737-Using CBR and Data Mining. In the Proceedings of the Third European Workshop, EWCBR-96, Advances in Case-Based Reasoning, Lausanne, Switzerland, November 14–16, 1996, pp 512–518.
Heider, R. Auriol, E. Tartarin, E. Manago, M. (1997). Improving the Quality of Case Bases for Building Better Decision Support Systems. Proceedings of the 5th German Workshop on Case-Based Reasoning (GWCBR’97), Bad Honnef, March 4–5 1997, pp. 85
Wylie, R., Orchard, R., Halasz, M., Dubé, F. (1997). IDS: Improving Aircraft Fleet Maintenance. Proceedings of the 14th National Conference on Aritificial Intelligence and Innovative Applications of Artificial Intelligence (IAAI-97), Providence, Rhode Island.: pp. 1078–1085. July 27–31, 1997.
Aha, D.W., Breslow, L.A., & Muñoz-Avila, H. (2001). Conversational case-based Reasoning. Applied Intelligence, 14, 9–32.
Lenz, M., Bartsch-Spörl, B., Burkhard, H., Wess, S. (1998). Case-Based Reasoning Technology: From Foundations to Applications. Berlin, Springer.
Craven, M., DiPasquo, D., Freitag, D., McCallum, A., Mitchell, T., Nigam, K., Slattery, S. (1998). Learning to Extract Symbolic Knowledge from the World Wide Web. In the Proceedings of the 15th National Conference on Artificial Intelligence (AAAI-98), Madison, WI, July 26–30, 1998.
Yang, C., Orchard, R., Farley, B., Zaluski, M. (2002). Automated Case Base Creation and Management. To appear in the 16th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems (IEA/AIE 2003), Loughborough, UK, June 23–26, 2003.
Witten, I. and Frank, E. (2000). Data Mining: Practical Machine Learning Tools and Techniques with Java Implementations. Morgan Kaufmann Publishers, New York.
Létourneau, S., Famili, F, and Matwin, S. (1997). Discovering Useful Knowledge from Aircraft Operation/Maintenance Data. In the Proceedings of the workshop on Machine Learning Applications in the Real World, 14th International Conference on Machine Learning, Nashville, TN, July 8–12, 1997.
Drucker, P. (2001). The Essential Drucker: In One Volume the Best of Sixty Years of Peter Druckers’s Essential Writings on Management. New York, Harper Collins.
Stewart, T. (2001). The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization. New York, Doubleday.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Zaluski, M., Japkowicz, N., Matwin, S. (2003). Case Authoring from Text and Historical Experiences. In: Xiang, Y., Chaib-draa, B. (eds) Advances in Artificial Intelligence. Canadian AI 2003. Lecture Notes in Computer Science, vol 2671. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44886-1_18
Download citation
DOI: https://doi.org/10.1007/3-540-44886-1_18
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40300-5
Online ISBN: 978-3-540-44886-0
eBook Packages: Springer Book Archive