Skip to main content

Towards the Intimate Trust Advisor

  • Conference paper
  • First Online:
Trust Management (iTrust 2003)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2692))

Included in the following conference series:

Abstract

In an increasingly automated and networked world humans are facing new problems stemming from the introduction of machine-intensive communication. The natural human ability to asses, accumulate and evaluate trust in other humans through direct interpersonal communications is significantly impaired when humans interact with systems alone. The development of applications that rely on trust, like electronic commerce, is significantly affected by this fact.

This paper outlines a joint project that Nokia and Hewlett-Packard have just begun which analyses a) the ability of technology to replace the traditional notion of human-evaluated trust with a measure of trust that can be evaluated for the human by automated systems, and b) how this measurement can be communicated to the human by a personal appliance that we call an Intimate Trust Advisor (ITA).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Fukuyama F: Trust: The Social Virtues and the Creation of Prosperity, Touchstone Books; ISBN: 0684825252; (June 1996)

    Google Scholar 

  2. Egger F. N.: Towards a Model of trust for E-Commerce System Design. In Proc. of the CHI2000 Workshop: Designing Interactive Systems for 1-to-1 E-commerce; also in http://www.zurich.ibm.com/~mrs/chi2000/contributions.egger.html

  3. Egger F.N.: “Trust Me, I’m an Online Vendor”: Towards a Model of trust for E-commerce System Design. In: Szwillus G. & Turner T. (Eds.), CHI2000 Extended Abstracts: Conference on Human Factors in Computing Systems, The Hague, April 1–6, 2000: 101–102.; also in: http://www.ecommuse.com/research/publications/chi2000.PDF

  4. McKnight D.H., Chervany N.L.: Conceptualizing Trust: A Typology and E-Commerce Customer Relationships Model. In: Proc. of the 34th Hawaii Int. Conf. on System Sciences 2001.

    Google Scholar 

  5. Grandison T., Sloman M.: Specifying and Analysing Trust for Internet Applications. In: Proc. of the 2nd IFIP Conference on E-Commerce, E-Business and E-Government, Oct 7–9, 2002, Lisbon, Portugal; also in http://www.doc.ic.ac.uk/~tgrand/TrustPaper.pdf

  6. Mui L., Mohtashemi M., Halberstadt A.: A Computational Model of Trust and Reputation. In Proc. of the 35th Annual Hawaii International Conference on System Sciences, 7–10 Jan. 2002, Big Island, HI, USA.

    Google Scholar 

  7. Grandison T., Sloman M.: SULTAN — A Language for Trust Specification and Analysis. In: Eighth Workshop of the HP OpenView University Association, June 2001, Berlin, Germany; also: http://www.hpovua.org/PUBLICATIONS/PROCEEDINGS/8_HPOVUAWS/Papers/Paper01.2-Grandison-Sultan.pdf

  8. Urban G.L., Sultan F., Qualls W.: Design and Evaluation of a Trust Based Advisor on the Internet. In: http://ebusiness.mit.edu/research/papers/Urban.pdf.

  9. Gerck E.: Toward Real-World Models of Trust: Reliance on Received Information. In http://www.mcg.org.br/

  10. McKnight, D. H., Chervany N. L: The Meanings of Trust. In http://www.misrc.umn.edu/wpaper/wp96-04.htm

  11. Castelfranchi C., Falcone R.: Trust and Control: A Dialectic Link. In: http://alfebiite.ee.ic.ac.uk/docs/papers/D3/4._TrustControl.pdf.

  12. Marsh S. P.: Formalising Trust as a Computational Concept. Doctoral dissertation, Univ. of Stirling, Scotland; also in http://www.iit.nrc.ca/~steve/Publications.html

  13. Muir B. M.: Trust between humans and machines, and the design of decision aids. In: Int. J. Man-Machine Studies (1987). Vol.27, p. 527–539.

    Article  MathSciNet  Google Scholar 

  14. Chopra K., Wallace W.A.: Trust in Electronic Environments. Submitted to: Hawaii International Conference on System Sciences (HICSS-36), 2003.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2003 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Cofta, P., Crane, S. (2003). Towards the Intimate Trust Advisor. In: Nixon, P., Terzis, S. (eds) Trust Management. iTrust 2003. Lecture Notes in Computer Science, vol 2692. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44875-6_9

Download citation

  • DOI: https://doi.org/10.1007/3-540-44875-6_9

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40224-4

  • Online ISBN: 978-3-540-44875-4

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics