Abstract
This paper deals with these issues and reveals specific matters that are substantial for the transformation towards true e-government from today’s digital representation of legacy processes. These issues have already been coped with in organizations that have transformed from a service based to a customer based model, due to regulatory changes. First is the use of KM in order to manage individual service users rather than operations. The second area is issue management, a technique that governmental organizations utilize in order to cope with public security matters.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-3-540-35127-6_28
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Asimakopoulos, G., Metaxas, V., Papadopoulos, K., Metaxa, E. (2003). Application of KM Platforms for Internal Operations. In: Wimmer, M.A. (eds) Knowledge Management in Electronic Government. KMGov 2003. Lecture Notes in Computer Science, vol 2645. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44836-5_28
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DOI: https://doi.org/10.1007/3-540-44836-5_28
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