Advertisement

Supporting Knowledge Management in University Software R&D Groups

  • Christiane Gresse von Wangenheim
  • Daniel Lichtnow
  • Aldo von Wangenheim
  • Eros Comunello
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2176)

Abstract

One important success factor for Software Research and Development organizations is their ability to systematically manage knowledge and information. Based on our experiences, we examine the specific characteristics and the activities that need knowledge-based support in software R&D organizations in academic environments. A tailored KM solution is outlined considering knowledge content, process, organization and technical infrastructure. The approach is currently being established and evaluated in the context of an international research project.

Keywords

Knowledge Management Corporate Memory Management Systems Experience Factory 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [1]
    K.-D. Althoff et al. Systematic Population, Utilization, and Maintenance of a Repository for Comprehensive Reuse. In G. Ruhe, F. Bomarius (eds.) Learning Software Organizations. Springer Verlag, 2000.Google Scholar
  2. [2]
    A. Abecker, S. Decker. Organizational Memory: Knowledge Acquisition, Integration, and Retrieval Issues. Proc. of the Workshop on Expertsystems, Germany, 1999.Google Scholar
  3. [3]
    A. Abecker et al. Toward a Technology for Organizational Memories. IEEE Intelligent Systems, 13(3), June 1998.Google Scholar
  4. [4]
    M.S. Ackerman, T. W. Malone. Answer Garden: A Tool for Growing Organizational Memory. Proc. of the Conference on Office Information Systems, Cambridge, MA, 1990.Google Scholar
  5. [5]
    V. R. Basili, G. Caldiera, H. D. Rombach. Experience Factory. In John J. Marciniak, ed., Encyclopedia of Software Engineering, vol.1, pp. 528–532. John Wiley & Sons, 1994.Google Scholar
  6. [6]
    V.R. Basili, M. Lindvall, P. Costa. Implementing the Experience Factory Concepts as a Set of Experience Bases. Proc. of the 13th International Conference on Software Engineering and Knowledge Engineering, Argentina, 2001.Google Scholar
  7. [7]
    A. Birk, F. Kröschel. A Knowledge Management Lifecycle for Experience Packages of Software Engineering Technologies. G. Ruhe, F. Bomarius (eds.) Learning Software Organizations. Springer Verlag, 2000.Google Scholar
  8. [8]
    The Cyclops Project (http://www.inf.ufsc.br/cyclops)
  9. [9]
    T. H. Davenport, L. Prusak. Working Knowledge-How Organizations Manage What They Know. Harvard Business School Press, 1998.Google Scholar
  10. [10]
    P. F. Drucker. The Post-Capitalist Society. Butterworth-Heinemann Ltd., 1993.Google Scholar
  11. [11]
    C. Gresse von Wangenheim, D. Lichtnow, A. von Wangenheim. A Hybrid Approach for Corporate Memory Management Systems in Software R&D Organizations. Proc. of the 13th Int. Conference on Software Engineering and Knowledge Engineering, Argentina, 2001.Google Scholar
  12. [12]
    C. Gresse von Wangenheim, A. Bortolon, A. von Wangenheim. A Hybrid Approach for the Management of FAQ Documents in Latin Languages. Proc. of the 4th Int. Conference on Case-Based Reasoning, Vancouver, Canada, 2001.Google Scholar
  13. [13]
    C. Gresse von Wangenheim, C. Tautz. Summary of the Workshop on Practical Case-Based Reasoning Strategies for Building and Maintaining Corporate Memories at the 3. Int. Conference on Case-Based Reasoning, Germany, 1999.Google Scholar
  14. [14]
  15. [15]
  16. [16]
    D.A. Kolb. Experiential Learning. Prentice Hall, 1984.Google Scholar
  17. [17]
    J. Laffey, R. Machiraju, R. Chandhok. Integrated Support and Learning Systems for Augmenting Knowledge Workers. Proc. of the World Congress on Expert Systems, Orlando, FL, 1991.Google Scholar
  18. [18]
    I. Nonaka, T. Takeuchi. The Knowledge-Creating Company. Oxford University Press, Cambridge, UK, 1995.Google Scholar
  19. [19]
    D. O’Leary. Knowledge Management Systems: Converting and Connecting. IEEE Intelligent Systems, May/June 1998.Google Scholar
  20. [20]
    C.K. Prahalad, G. Hamel. The Core Competence of the Corporation. Harvard Business Review, 68(3), May 1990.Google Scholar
  21. [21]
    G. Ruhe, F. Bomarius (eds.) Learning Software Organizations, Springer Verlag, 2000.Google Scholar
  22. [22]
  23. [23]
    P. Senge. The Fifth Discipline. Currency Doubleday, 1990.Google Scholar
  24. [24]
    K.M. Wiig, R. de Hoog, R. van der Spek. Supporting Knowledge Management: A Selection of Methods and Techniques. Expert Systems with Applications, 13(1), 1997.Google Scholar
  25. [25]
    K. M. Wiig. Knowledge Management: Where did it come from and where will it go?, Expert Systems with Applications, 13(1), 1997.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2001

Authors and Affiliations

  • Christiane Gresse von Wangenheim
    • 1
  • Daniel Lichtnow
    • 2
  • Aldo von Wangenheim
    • 2
  • Eros Comunello
    • 3
  1. 1.Universidade do Vale do Itajaí/CES VIISão José/SCBrazil
  2. 2.Universidade Federal de Santa Catarina TrindadeFlorianópolisBrazil
  3. 3.University of KaiserslauternKaiserslauternGermany

Personalised recommendations