Project Improvement as Start-up
“We boldly go where no man has gone before”. We want to announce new products and services and use matching supporting information systems. All this more rapidly than before and with higher quality. Thinking about time to market, you will come automatically to the question: “How to improve the process to be able to deliver more rapidly?” But the most important of all is not the process; it is the product that matters. Very simple: A product delivered in time that is not working as expected is not a good product. We need to be sure that the product meets the expectations. In this paper we will look in particular in depth to activities needed for defining the product specifications to assure the product will meet the expectations. This we do based on Quality Tailor-Made. Quality Tailor-Made (QTM) is a risk-based approach to improve product as well as process in a project. The project is then a start-up for overall improvement.
KeywordsCustomer Satisfaction Functional Requirement Risk Area Project Leader Project Improvement
Unable to display preview. Download preview PDF.
- 1.KoM, Boeters, Andre, Noorman, Bert, “Kwaliteit op Maat”, Kluwers Bedrijfswetenschappen, Deventer, ISBN 90-267-2579-5, 1997.Google Scholar
- 2.Dekkers, Ton, “Maximizing Customer Satisfaction”, in ESCOM/SCOPE conference proceedings, London, April 2001.Google Scholar
- 3.Dekkers, Ton, “Quality Tailor-Made”, in Quality Week Europe conference proceedings, Brussels, November 2000.Google Scholar
- 4.ISO/IEC 9126, Information Technology-Software product quality, characteristics and metrics, International Organization of Standardization, 1997-1998Google Scholar
- 5.Quint II, Zeist, B. van, Hendriks, P., Paulussen, R., Trienekens, J., “Kwaliteit van softwareproducten”, Kluwers Bedrijfswetenschappen, Deventer, ISBN 90-267-2430-6.Google Scholar
- 6.TMap®, Pol, Martin, Veenendaal, Erik van, “Structured Testing of Information Systems”, Kluwer, ISBN 90-267-2910-3, 1998.Google Scholar
- 7.IFPUG (International Function Point User Group), “Function Point Counting Practices”, IFPUGGoogle Scholar
- 8.Dekkers, Ton, “Van functiepuntanalyse naar integrale functiepuntanalyse”, IQUIP, 1994Google Scholar