Project Improvement as Start-up

  • Ton Dekkers
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2188)


“We boldly go where no man has gone before”. We want to announce new products and services and use matching supporting information systems. All this more rapidly than before and with higher quality. Thinking about time to market, you will come automatically to the question: “How to improve the process to be able to deliver more rapidly?” But the most important of all is not the process; it is the product that matters. Very simple: A product delivered in time that is not working as expected is not a good product. We need to be sure that the product meets the expectations. In this paper we will look in particular in depth to activities needed for defining the product specifications to assure the product will meet the expectations. This we do based on Quality Tailor-Made. Quality Tailor-Made (QTM) is a risk-based approach to improve product as well as process in a project. The project is then a start-up for overall improvement.


Customer Satisfaction Functional Requirement Risk Area Project Leader Project Improvement 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    KoM, Boeters, Andre, Noorman, Bert, “Kwaliteit op Maat”, Kluwers Bedrijfswetenschappen, Deventer, ISBN 90-267-2579-5, 1997.Google Scholar
  2. 2.
    Dekkers, Ton, “Maximizing Customer Satisfaction”, in ESCOM/SCOPE conference proceedings, London, April 2001.Google Scholar
  3. 3.
    Dekkers, Ton, “Quality Tailor-Made”, in Quality Week Europe conference proceedings, Brussels, November 2000.Google Scholar
  4. 4.
    ISO/IEC 9126, Information Technology-Software product quality, characteristics and metrics, International Organization of Standardization, 1997-1998Google Scholar
  5. 5.
    Quint II, Zeist, B. van, Hendriks, P., Paulussen, R., Trienekens, J., “Kwaliteit van softwareproducten”, Kluwers Bedrijfswetenschappen, Deventer, ISBN 90-267-2430-6.Google Scholar
  6. 6.
    TMap®, Pol, Martin, Veenendaal, Erik van, “Structured Testing of Information Systems”, Kluwer, ISBN 90-267-2910-3, 1998.Google Scholar
  7. 7.
    IFPUG (International Function Point User Group), “Function Point Counting Practices”, IFPUGGoogle Scholar
  8. 8.
    Dekkers, Ton, “Van functiepuntanalyse naar integrale functiepuntanalyse”, IQUIP, 1994Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2001

Authors and Affiliations

  • Ton Dekkers
    • 1
  1. 1.IQUIP Informatica B.V.MK DEN BOSCHNetherlands

Personalised recommendations