Processes and Knowledge Management: A Symbiosis

  • Christof Nagel
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2188)


In the Development Center South West the business and engineering processes and the knowlege management system build a symbiosis. The knowledge management system is embedded in the business process modell, which has been established for several years. The processes provide the knowledge mangement with input and support the use of it. The systems manages information objects, which contain the description of knowledge, “non practices” and “best practices” of the knowledge mangement and which have a structure, conceptual based on the quality improvement paradigm. Beside the usual ones (queries, ...) a new kind of accessing information objects is given by the processes, whereas the proccesses and their activities are attributed with links to the objects. A systematic approach for improving processes is a result of the symbiosis. This article describes the results we have got one year after initializing the symbiosis.


Business Process Knowledge Management Information Object Knowledge Engineer Business Process Model 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. [1]
    Probst G., Raub S. and Romhardt K.: Wissen managen-Wie Unternehmen ihre wertvollste Ressource optimal nutzen. Frankfurter Allgemeine-Gabler (1997)Google Scholar
  2. [2]
    Gensch P.: Inhaltliche Gestaltung wissensbasierter Datenbanken. Seminar: Ideen-und Projektdatenbanken, Management Circle (1999)Google Scholar
  3. [3]
    Rombach D., Bomarius F. and Birk A.: (internal) Workshop Experience Factory (1997)Google Scholar
  4. [4]
    Basili V., Green S.: Software Process Evolution at the SEL. IEEE Software (1994) 58–66Google Scholar
  5. [5]
    Abecker A., Maus H., Bernardi A.: Softwareunterstützung für das geschäfts-prozess orientierte Wissensmanagement, Professionelles Wissensmanagement-Erfahrungen und Visionen, Shaker Verlag (2001Google Scholar
  6. [6]
    Schnurr H.-P., Staab S., Studer R., Stumme G., Sure Y.: Conference on Professionelles Wissensmanagement-Erfahrungen und Visionen, Shaker Verlag (2001)Google Scholar
  7. [7]
    Nagel C.: Knowledge Management: A pragmatic process based approach, in Software Quality, Springer Verlag (2001)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2001

Authors and Affiliations

  • Christof Nagel
    • 1
  1. 1.T-Systems T-Nova Deutsche Telekom Innovationsgesellschaft mbHDevelopment Center South WestSaarbrückenGermany

Personalised recommendations