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Assessment of Maintenance Maturity in IT Departments of Public Entities: Two Case Studies

  • Macario Polo
  • Mario Piattini
  • Francisco Ruiz
  • Mar Jiménez
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2188)

Abstract

This paper presents the results of two capability maturity assessments done in two IT Departments belonging to public entities. We investigated their maturity in the Software Maintenance Process. The results obtained and the special characteristics of these organizations (produce, maintain and use its own software) invite us to do several reflections on the adequacy of maturity models to this kind of organizations.

Keywords

Service Delivery Service Level Event Management Mented Procedure Software Maintenance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2001

Authors and Affiliations

  • Macario Polo
    • 1
  • Mario Piattini
    • 1
  • Francisco Ruiz
    • 1
  • Mar Jiménez
    • 1
  1. 1.Grupo Alarcos Departamento de Informática Escuela Superior de InformáticaUniversidad de Castilla-La ManchaCiudad RealSpain

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