E-commerce Site Evaluation: a Case Study

  • Luis Olsina
  • Guillermo Lafuente
  • Gustavo Rossi
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 1875)


Recent surveys on e-commerce sites confirm the increased use of the Web for shopping. The reasons of these trends have been attributed to different factors such as convenience, saving time, absence of sales pressure, among others. However, an essential site characteristic that should also be taken into account is the quality in use. In this paper, we present a case study on five e-bookstores in order to assess characteristics and attributes that influence quality in use utilizing for such an end the Web-site Quality Evaluation Methodology (QEM). The main goal of this work is to show the level of accomplishment of required quality characteristic like usability, functionality, reliability, efficiency and derived sub-characteristics and attributes, regarding the user standpoint. In addition, we focus on sub-characteristics and attributes concerning e-commerce site functionality.


Global Preference Break Link Promotion Policy Customer Feature Elementary Preference 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2000

Authors and Affiliations

  • Luis Olsina
    • 1
    • 2
  • Guillermo Lafuente
    • 1
  • Gustavo Rossi
    • 2
    • 3
  1. 1.Department of Computer Science, Faculty of Engineering, at UNLPamGIDISGeneral PicoArgentina
  2. 2.Informatics School at UNLPLIFIALa PlataArgentina
  3. 3.CONICETArgentina

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