Abstract
IT service management is a new, upcoming area of research with several new challenges to cope with. The paper uses a systematic approach to identify new requirements to service management and analyzes some of them more precisely. As a result of the discussion, the introduction of a service management platform is motivated. The architecture of a service management platform is specified as well as the integration aspect discussed on a fault management scenario.
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Dreo Rodosek, G. (2000). Service Management Platform: The Next Step in Management Tools. In: Ambler, A., Calo, S.B., Kar, G. (eds) Services Management in Intelligent Networks. DSOM 2000. Lecture Notes in Computer Science, vol 1960. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44460-2_6
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DOI: https://doi.org/10.1007/3-540-44460-2_6
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