Abstract
One of the most difficult works in the world of ERP systems is proven to be their installation and customization to fulfil the needs of the customer. With the great development of Knowledge Management in the last decade a new era has begun; the era of capturing, storing and managing effectively ERP Consultants’ knowledge in order to rapidly build customized enterprise systems, which in other times would take months to model and develop. This paper presents such a case, where IT and Knowledge Management power are used in order to surpass the difficulties of this ERP field. The authors describe an advanced generic Case-Toolkit, which is able to support the complicated process of Modelling and optimal adaptation (MOA) of an ERP system to the needs of an enterprise. This tool-kit aims to be used by the ERP consultants in two ways. The first is to analyse, categorise and store the business processes and the second is to use the business processes that are created for presale reasons.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Pawlowski, S. and M-C Boudreau et al.: “Constraints and Flexibility in Enterprise Systems: A Dialectic of System and Job.”, Americas Conference on Information Systems, August 13–15 1999, Milwaukee, WI.
Chung, SH. and CA. Synder: “ERP Initiation-A Historical Perspective.”, Americas Conference on Information Systems, August 13–15 1999, Milwaukee, WI.
Markus, ML. and Tanis C.: “The Enterprise systems experience-from adoption to success”, Framing the Domains of IT Research: Glimpsing the Future through the Past, RW Zmud, ed. Inc., Cincinnati, OH: Pinnaflex Educational Resources (2000).
Davenport, TH.: “Mission Critical: Realizing the Promise of Enterprise Systems.”, Boston, MA, Harvard Business School Press (2000).
Laudon, KC. and JP. Laudon: “Management Information Systems: Organization and Technology in the Networked Enterprise.”, Upper Saddle River, NJ, Prentice Hall (2000).
Soh, C. and SS. Kien and J. Tay-Yap: “Cultural fits and misfits: Is ERP a universal solution?”, Communications of the ACM, Vol. 43 (2000), pp. 47–51
Kennerley, M. and Neely Andy: “Enterprise resource planning: analyzing the impact”, Integrated Manufacturing Systems, Vol. 12, Issue 2 (2001), pp.103–113.
Metaxiotis, K., Psarras, J. and Ergazakis, K.: “Production Scheduling in ERP Systems: An AI-based Approach to Face the Gap”, Business Process Management Journal (under publication in 2003).
Laughlin, S.: “An ERP Game Plan”, Journal of Business Strategy, pp. 32–35 (1999).
Rosemann, M.: “ERP Software: Characteristics and Consequences”, 7th European Conference on Information Systems-ECIS’ 99, Copenhagen, Denmark, June 1999.
Wiig, K.: “Knowledge management foundations: Thinking about thinking-how people and organizations create, represent and use knowledge”, Arlington, TX: Schema Press (1993).
Wilkins, J., Van Wegen, B., and De Hoog, R.: “Understanding and valuing knowledge assets: Overview and method”, Expert Systems With Applications, Vol. 13 (1997), pp. 55–72.
Davenport, T., De Long, D. and Beers, M.: “Successful knowledge management projects”, Sloan Management Review, Vol. 39 No. 2 (1998), pp. 43–57.
Leonard, D.: “Wellsprings of Knowledge-Building and Sustaining the Sources of Innovation”, Harvard Business School Press, Boston, MA (1999).
Rosemann, M. (2000), “Structuring and Modeling Knowledge in the Context of Enterprise Resource Planning”, 4th Pacific Asia Conference on Information Systems-PACIS 2000, Hong-Kong, June 2000.
Van Stijn, E. and Wensley, A. (2001), “Organizational memory and the completeness of process modelling in ERP systems: Some concerns, methods and directions for future research”, Business Process Management Journal, Vol. 7 No. 3, pp. 181–194.
Bolloju, N., Khalifa, M. and Turban, E.: “Integrating knowledge management into enterprise environments for the next generation decision support”, Decision Support Systems, Vol. 33 (2002), pp. 163–176.
Gable, G., Scott, J. and Davenport, T. (1998), “Cooperative ERP Life-cycle Knowledge Management”, Proceedings of the Ninth Australasian Conference on Information Systems, Sydney, Australia, pp. 227–240.
Chan, R. (1999), “Knowledge management for implementing ERP in SMEs”, SAPPHIRE’ 99, pp. 21–39.
Malhotra, Y. (2001), “Knowledge Management and Business Model Innovation”, Idea Group Publishing, London, UK.
Maull, R., Weaver, A., Childe, S., Smar, P and Bennett, J.: “Current issues in business process re-engineering”, International Journal of Operations & Production Management, Vol. 15 No. 11 (1995), pp. 37–52.
Archer, R., and Bowker, P.: “BPR consulting: an evaluation of the methods employed”, Business Process Management Journal, Vol. 1 No. 2 (1995), pp. 28–46.
Soliman, F.: “Optimum level of process mapping and least cost business process reengineering”, International Journal of Operations & Production Management, Vol. 18 No. 9–10 (1998), pp. 810–816.
Koch, C.: “BPR and ERP: realising a vision of process with IT”, Business Process Management Journal, Vol. 7 No. 3 (2001), pp. 258–265.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2002 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Karnezis, K., Ergazakis, K., Metaxiotis, K., Askounis, D., Psarras, J. (2002). Knowledge Management Case-Toolkit for the Support of ERP Modelling and Optimal Adaptation Procedure. In: Karagiannis, D., Reimer, U. (eds) Practical Aspects of Knowledge Management. PAKM 2002. Lecture Notes in Computer Science(), vol 2569. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-36277-0_7
Download citation
DOI: https://doi.org/10.1007/3-540-36277-0_7
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-00314-4
Online ISBN: 978-3-540-36277-7
eBook Packages: Springer Book Archive