Abstract
In many organisations people need to locate colleagues with knowledge and information to resolve a problem. Computer based systems that assist users with finding such expertise are increasingly important to organizations and scientific communities. In this paper we discuss the development of an agent based expertise finder (EF) suitable for use within an academic research environment. A key feature of this work is that the EF returns both recommended contacts and supporting documentation. The EF bases its results on information held within the organisation, for example publications, human resource records and not on CVs or user maintained records. The recommendations are presented to the user with due regard to the social context, and are supported by the documents used to make the recommendation. The technology used allows the development of distributed, interchangeable agents that use real time data to find expertise. It is our intention to use this approach within manufacturing and other knowledge intensive organisations.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
M. Ackerman and D. McDonald. Answer garden 2: Merging organisational memory with collaberative help. In Proceedings of ACM 1998 Conference on Computer Supported Cooperative Work, CSCW 96, pages 97–105. ACM, New York, 1996.
E. Auriol, R. M. Crowder, R. J. McKendrick, R. Rowe, and T. Knudsen. Integrating case-based reasoning and hypermedia documentation: An application for the diagnosis of a welding robot at Odense steel shipyard. In Proceeding of the International Conference on Case-Based Reasoning (ICCBR’99). 1999.
I. Becerra-Fernandez. The role of artificial intelligence technologies in the implementation of people-finder knowledge management systems. In Proceedings of the 2000 American Association for Artificial Intelligence Spring Workshop. AAAI, March 2000.
K. Bollacker, S. Lawrence-S, and C. Giles. Citeseer: an autonomous web agent for automatic retrieval and identification of interesting publications. In K. Sycara and M. Wooldridge, editors, Proceedings of the Second International Conference on Autonomous Agents, pages 116–23. ACM, 1998.
P. Chandrasekaran and A. Joshi. An expertise recommender using web mining. In Proceedings of AAAI 14th Annual International Florida Artificial Intelligence Research Symposium. 2001.
R. Crowder, G. Wills, I. Heath, and W. Hall. Hypermedia information management: A new paradigm. In 3rd International Conference on Managing Innovation in Manufacture, pages 329–34, University of Nottingham, 1998.
Y. Goa, I. Zeid, and T. Bardez. Charcteristics of an effective design plan to support re-use in case-based mechanical design. Knowledge based systems, 10:337–50, 1998.
Thomas R. Gruber. Toward principles for the design of ontologies used for knowledge sharing. Technical Report KSL-93-04, Knowledge Systems Laboratory, Stanford University, August 1993.
D. Khadilkar and L. Stauffer. An experimental evaluation of design information reuse during conceptual design. Journal of Engineering Design, 7(4):331–9, 1996.
D. McDonald and M. Ackerman. Just talk to me: a field study of expertise location. In Proceedings of ACM 1998 Conference on Computer Supported Cooperative Work, CSCW 98, pages 315–24. ACM, New York, 1998.
D. McDonald and M. Ackerman. Expertise recommender: a flexible recommendation system and architecture. In ACM 2000 Conference on Computer Supported Cooperative Work, pages 231–40. ACM, New York, December 2000.
L. Moreau, N. Gibbins, D. DeRoure, S. El-Beltagy, W. Hall, G. Hughes, D. Joyce, S. Kim, D. Michaelides, D. Millard, S. Reich, R. Tansley, and M. Weal. SoFAR with DIM agents: An agent framework for distributed information management. In Proceedings of PAAM00. Manchester UK, 2000.
M. Weal, G. Hughes, D. Millard, and L. Moreau. Open hypermedia as a navigational interface to ontological information. In H. Davis, Y Douglas, and D Durand, editors, Proceedings of Hypertext’01, pages 227–36. ACM, 2001.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2002 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Crowder, R., Hughes, G., Hall, W. (2002). An Agent Based Approach to Finding Expertise. In: Karagiannis, D., Reimer, U. (eds) Practical Aspects of Knowledge Management. PAKM 2002. Lecture Notes in Computer Science(), vol 2569. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-36277-0_17
Download citation
DOI: https://doi.org/10.1007/3-540-36277-0_17
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-00314-4
Online ISBN: 978-3-540-36277-7
eBook Packages: Springer Book Archive