Abstract
There has been much focus on the development process in the Software Process Improvement community. This paper describes software process improvement work done within a product division in a medium-sized Norwegian software company. The division has the main responsibility for the market activities, development, implementation, maintenance and support of their software products. We identified three main problem areas related to the overall process for management of the software product. None of the problem areas were directly concerned with the development process itself. The problem areas were addressed by the division’s management. Despite the lack of focus on the programmers and the development process, the programmers’ attitude changed into a more positive one. One reason might be that the new overall product handling process “protected” the programmers from the market activities, and also clarified responsibility for the core development and the maintenance development. This paper discusses the findings in the case-study, and concludes that maybe the best software process improvement initiative would be to simply leave the programmers alone.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Barry Boehm, “Anchoring the Software Process,” IEEE Software, vol. 13, pp. 73–82, 1996.
Watts S. Humphrey, Managing The Software Process: Addison-Wesley Publishing Company, 1989, 0-201-18095-2.
Fran O'Hara, “Irish Experiences with Software Process Improvement,” EuroSPI 2001, Limerick, 2001.
Kim Man Lui and Keith CC Chan, “Managing Inexperienced Programmers by Better Managing Design-Coding,” EuroSPI 2000, Copenhagen, Denmark, 2000.
Patrica A. McQuaid, “Managing Projects in a Rapid Application Development (RAD) Environment,” EuroSPI 2001, Limerick, Ireland, 2001.
John D. McGregor, Linda M. Northrop, Salah Jarad, and Klaus Pohl, “Initiating Software Product Lines,” IEEE Software, vol. 19, pp. 24–27, 2002.
Klaus Schmid and Martin Verlage, “The Economic Impact of Product Line Adaption and Evolution,” IEEE Software, vol. 19, pp. 50–57, 2002.
Philip Wain, “ISO 9001 as a process improvement tool; Is 9000:2000 the last chance for the standard?,” EuroSPI 2001, Limerick, Ireland, 2001.
Reidar Conradi and Alfonso Fuggetta, “Improving Software Process Improvement,” IEEE Software, pp. 92–99, 2002.
Richard L. Baskerville and A. Trevor Wood-Harper, “A Critical Perspective on Action Research as a Method for Information Systems Research,” Journal of Information Technology, pp. 235–246, 1996.
David Avison, Francis Lau, Micheal Myers, and Peter Axel Nielsen, “Action Research,” Communications of the ACM, vol. 42, pp. 94–97, 1999.
Tore Dybå, Software Process Improvement for better Quality: Methodology Handbook. Trondheim: Norwegian University of Technology and Science, 2000.
Andreas Birk, Torgeir Dingsøyr, and Tor Stålhane, “Postmortem: Never leave a Project without It,” IEEE Software, vol. 19, pp. 43–45, 2002.
Hans Westerheim Espen F. Koren, “Techniques for Gathering Information about an Organisation and its Needs for Software Process Improvement,”, University of Keele, 2002.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2002 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Westerheim, H., Frimann Koren, E. (2002). “Leave the Programmers Alone”- A Case Study. In: Oivo, M., Komi-Sirviö, S. (eds) Product Focused Software Process Improvement. PROFES 2002. Lecture Notes in Computer Science, vol 2559. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-36209-6_25
Download citation
DOI: https://doi.org/10.1007/3-540-36209-6_25
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-00234-5
Online ISBN: 978-3-540-36209-8
eBook Packages: Springer Book Archive