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© 2006 Springer Berlin · Heidelberg
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Regnat, A., Schwarz, F. (2006). The Customer as Process Manager: Utilization of the TRI*M Methodology to Continually Increase Customer Satisfaction. In: Huber, M., Pallas, M. (eds) Customising Stakeholder Management Strategies. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-31319-2_10
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DOI: https://doi.org/10.1007/3-540-31319-2_10
Publisher Name: Springer, Berlin, Heidelberg
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