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Einführung eines Betriebsführungskonzepts im Fachgebiet Back-Office Services

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Service Engineering

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Literaturverzeichnis

  1. Mewes, W.: Mit Nischenstrategie zur Marktführerschaft, Hamburg 2000.

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  2. Blanchard, K.: The One Minute Manager Balances Work an Life, 1-st Quill Edition, New York 1999.

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  3. Csikszentmihalyi, M.: Das flow-Erlebnis, 8. Auflage, Stuttgart 1985.

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Author information

Authors and Affiliations

  1. T-Systems, Ulm, Germany

    Jörg Rombach

Authors
  1. Jörg Rombach
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Editors and Affiliations

  1. Fraunhofer-Gesellschaft, zur Förderung der angewandten Forschung e.V., Hansastraße 27c, 80686, München, Germany

    Hans-Jörg Bullinger

  2. Institut für Wirtschaftsinformatik im DFKI, Stuhlsatzenhausweg 3, Geb. 43.8, 66123, Saarbrücken, Germany

    August-Wilhelm Scheer

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© 2006 Springer Berlin Heidelberg

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Rombach, J. (2006). Einführung eines Betriebsführungskonzepts im Fachgebiet Back-Office Services. In: Bullinger, HJ., Scheer, AW. (eds) Service Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-29473-2_32

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  • DOI: https://doi.org/10.1007/3-540-29473-2_32

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-25324-2

  • Online ISBN: 978-3-540-29473-3

  • eBook Packages: Business and Economics (German Language)

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