GDSS design for organizational decision-making

Abstract

This chapter presented a framework for building organizational GDSS. Based on the concept of multiple criteria decision making, an Entity-Relationship model was proposed as a framework for designing DSS for organizations. The model contains eight entities and ten relationships that embed major factors affecting organizational decision making. The purpose of this model is to (i) decompose the organizational decision-making processes, (ii) classify current DSS and their limitations, and to (iii) identify design opportunities for DSS for organizations. In particular, this chapter advocated that DSS in organizations should be group-oriented, modularized, process-oriented and composed of loosely-coupled special-purpose DSS.

Using Co-oP as an example, this chapter also attempted to show that a multiple criteria group DSS architecture can be expanded to organizational DSS. The most urgent additions appear to be the integration of environmental factors and organizational contexts, the generation of new decision spaces, and the understanding of the roles of different types of actors.