Face-to-face GDSS versus distributed GDSS: Some empirical evidence
This chapter reported the results of a experimental study that sought to determine in which setting — distributed and face-to-face — a GDSS such as Co-oP would be more effective.
Given the case study and the current features of Co-oP, it was found that distributed groups had better decision quality and faster decision speed than the F-T-F groups during the decision-making process. The conclusion is that for the task chosen, subjects in the distributed groups utilized Co-oP more effectively and efficiently. However, the question as to whether the subjects of one group were more satisfied with their solutions and final group results than the other group cannot be answered conclusively.
Given the rapid advancements in the communication and computer technologies coupled with the increasing pressure to resolve with more frequent and complex decisions, it is expected that organizations will use distributed computer-mediated communication systems by organizations. The results found in this study suggested that the distributed mode of group problem solving is not only a viable alternative but also a promising decision-making process.
Additional studies are needed to expand the results presented in this studies. These studies can take a number of directions. First, the research design in this study can be replicated to compare scenarios 1-and-3 and 2-and-4. Also, the use different types of experimental case studies could help further gain insight into the use and impact of a GDSS on organizational decision making.
Unable to display preview. Download preview PDF.