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Zoeppritz, M. (1983). Human factors of a ‘natural language’ enduser system. In: Blaser, A., Zoeppritz, M. (eds) Enduser Systems and Their Human Factors. IBM 1983. Lecture Notes in Computer Science, vol 150. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-12273-7_18
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