Abstract
Travelling by ship is an increasingly popular way to pass ones holidays reflected by increasing passenger numbers in the cruise industry. This does not just hold for maritime but also for river cruise lines. Increasingly young travellers who search for trip information online are attracted by this sort of holiday. Thus this paper examines the river cruise information provided online and analyzes the content provided by operators offering tours along the river Danube. Additionally an on board information system is evaluated by both, tour operators and passengers. The survey among the passengers shows that there is a strong willingness to use the information service, primarily determined by the usefulness and ease of use of the system. In summary, this paper provides a comprehensive dual view of operators and customers with respect to river cruise information systems.
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© 2006 Springer-Verlag Wien
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Dickinger, A., Zins, A.H. (2006). Adoption of Innovative River Cruise Information Systems. In: Hitz, M., Sigala, M., Murphy, J. (eds) Information and Communication Technologies in Tourism 2006. Springer, Vienna. https://doi.org/10.1007/3-211-32710-X_29
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DOI: https://doi.org/10.1007/3-211-32710-X_29
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-30987-2
Online ISBN: 978-3-211-32710-4