Abstract
Recommender systems in travel industry make helpful and persuasive product and service suggestions and thus reduce the burden of information overload and domain complexity for users. Within the scope of the etPlanner project we innovate existing technology by considering all trip phases and by supporting next to standard Web interfaces also different mobile devices.
In this paper we will elaborate the requirements that such a comprehensive and integrative approach imposes on system architecture and involved technology and discuss the different components of the framework. The system behaves in a personalised way with respect to the three dimensions the user, the situational context and the involved technical device. Parts of the system are already in productive use.
This is a preview of subscription content, log in via an institution.
Preview
Unable to display preview. Download preview PDF.
References
Abowd, G., Atkeson, C., Hong, J., Long, S., Kooper, R., Pinkerton, M. (1997). Cyberguide: A mobile context-aware tour guide. Wireless Networks, Vol. 3, 421–433.
Anegg, H., H. Kunczier, et al. (2002). Lol@: Designing a Location Based UMTS Application. ÖVE-Verbandszeitschrift e&i.
Adomavicius, G., Tuzhilin, A. (2005). Toward the Next Generation of Recommender Systems: A Survey of the State-of-the-Art and Possible Extensions. IEEE Transations on Knowledge and Data Engineering, Vol. 17(6), 734–749.
Burke, R. (2002). Hybrid Recommender Systems: Survey and Experiments. User Modeling and User-Adapted Interaction, Vol. 12(4), 331–370.
Cheverst, K., Davies, N., Michell, K., Friday, A., Efstratiou, C. (2000). Developing a Context-aware Electronic Tourist Guide: Some Issues and Experiences. CHI Letters, Vol. 2(1), 17–24.
Dunstall, S., Hom, M., Kylbi, P., Krishnamoorthy, M.,; Owens, B, Sier, D., Thiebaux, S. (2003). An Automated Itinerary Planning System for Holiday Travel. Information Technology & Tourism, Vol. 6(3), 195–210.
Franke, Th. (2003). Enhancing an Online Regional Tourism Consulting System with extended Personalized Services. Information Technology & Tourism, 5(3), 135–150.
Gretzel, U. & Wöber, K. (2004). Intelligent Search Support: Building Search Term Associations for Tourism specific Search Engines. In: Frew, A. (Ed.), Information and Communication Technologies in Tourism, 239–248.
Gamma, E. et al. (1995). Design Patterns: elements of reusable object-oriented software. Reading, Massachusetts, Addison-Wesley.
Hertzog, P., Torrens, M. (2004). Context-aware Mobile Asiistants for Optimal Interaction: a Prototype for Supporting the Business Traveler. Proceedings 9th International Conference on Intelligent User Interfaces. 256–258.
Höpken, W. (2000). Reference model of an electronic tourism market. In: Fesenmaier, D. R., Klein, S., Buhalis, D. (eds.): Information and Communication Technologies in Tourism. Wien, Springer-Verlag, 265–274.
Jannach, D. (2004). Advisor Suite-a knowledge-based sales advisory system. Proceedings European Conference on Artificial Intelligence — PAIS.
Missikoff, M., Werthner, H., Höpken, W., Dell’Erba, M., Fodor, O., Formica, A., Taglino, F. (2003). Harmonise: Towards Interoperability in the Tourism Domain. In: Frew, A. J., Hitz, M., O’Connor, P. (eds.): Information and Communication Technologies in Tourism. 58–66.
Murphy, P., Pritchard, M. P., Smith, B. (2000). The Destination Product and its Impact on Traveller Perceptions. Tourism Management, 21(1), 43–52.
Nguyen, Q., Cavada, D., Ricci, F. (2004). On-Tour Interactive Travel Recommendations. In: Frew, A. (Ed.), Information and Communication Technologies in Tourism, 259–270.
O’Grady, M., O’Hare, G. (2002). Accessing Cultural Tourist Information Via a Context-Sensitive Tourist Guide. Information Technology & Tourism. 5(1), 35–47
Öörni, A., Klein, S. (2003). Electronic Travel Markets: Elusive Effects on Consumer’s Search Behaviour, Information Technology & Tourism, 6(1), 3–11.
Pashtan, A., Blattler, R., Heuser, A., Scheuermann, P. (2003). CATIS: A Context-Aware Tourist Information System. 4th International Workshop of Mobile Computing.
Pine, B., Gilmore, J. (1999). The Experience Economy. Boston: Harvard Business Press.
Ricci, F., Werthner, H. (2001). Case Base Querying for Travel Planning Recommendation. Information Technology & Tourism, Vol. 4(3–4), 215–226
Rudström, A., Fagerberg, P. (2004). Socially enhanced Travel Booking: A Case Study. Information Technology & Tourism, 6(3), 211–221.
Schilit, B. N., Adams, N., Want, R. (1994). Context-Aware Computing Applications. IEEE Workshop on Mobile Computing Systems and Applications.
Schmidt, A., Beigl, M., Gellerson, H. (1999). There is more to context than location. IMC98.
Setten, M., Pokraev, S., Koolwaaij, J. (2004). Context-Aware Recommendations in the Mobile Tourist Application COMPASS. In Nejdl, W. & De Bra (Eds.) AH 2004. LNCS 3137 Springer Verlag, New York.
Umlauft, M., Pospischil, G., Niklfeld, G., Michlmayr, E. (2003). LoL@, A Mobile Tourist Guide for UMTS. Information Technology & Tourism. Vol. 5 pp. 151–164.
Wallace, M., Maglogiannis, I., Karpouzis, K., Kormentzas, G., Kollias, S. (2003). Intelligent One-Stop-Shop Travel Recommendations Using an Adaptive Neural Network and Clustering of History. Information Technology & Tourism, Vol. 6(3), 181–193.
Weiermair, K., Fuchs, M. (1999). Effects of Cultural Distance on perceived Service Quality Gaps in Alpine Tourism: Implications for Information Technology based Intercultural Communication Strategies. Proceedings 1st International Conference Service Operations Management Association, Bentley College, Boston, 127–132.
Werthner, H., Klein, S. (1999): Information Technology and Tourism. A challenging Relationship, Springer Verlag, Vienna — New York.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2006 Springer-Verlag Wien
About this paper
Cite this paper
Höpken, W. et al. (2006). etPlanner: An IT Framework for Comprehensive and Integrative Travel Guidance. In: Hitz, M., Sigala, M., Murphy, J. (eds) Information and Communication Technologies in Tourism 2006. Springer, Vienna. https://doi.org/10.1007/3-211-32710-X_20
Download citation
DOI: https://doi.org/10.1007/3-211-32710-X_20
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-30987-2
Online ISBN: 978-3-211-32710-4