Abstract
The paper presents an empirical research whose goal is to study interaction between a Case-Based Reasoning (CBR) system and users without knowledge of CBR. This kind of interaction, called here CBR naïve interaction, can occur frequently in web-based CBR systems and consequently in CBR-based e-commerce systems. The research was led during the usability assessment of COOL-TOUR a web-based CBR system for tourist culture support. The paper describes methods and results of the usability tests as well as a preliminary experiment. The quantitative results are not final but qualitative evidence suggests that the user adopts different models of interaction.
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© 2005 Springer-Verlag Wien
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Berruquier, C., Blanzieri, E., Ebranati, A. (2005). CBR Naïve Interaction in a Web-Based System for Tourism. In: Frew, A.J. (eds) Information and Communication Technologies in Tourism 2005. Springer, Vienna. https://doi.org/10.1007/3-211-27283-6_9
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DOI: https://doi.org/10.1007/3-211-27283-6_9
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-24148-6
Online ISBN: 978-3-211-27283-1