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Information and Communication Technologies in Tourism 2005 pp 194–204Cite as

Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems

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Abstract

Destination recommendation systems not only recommend but also persuade. The goal of this study was to investigate the potential influences of the relevance, transparency of and effort required by the preference elicitation process on the perceived fit of a destination recommendation, while simultaneously considering user perceptions of the elicitation process (perceived enjoyment and personalization). The findings indicate that the relevance, transparency and length of the preference elicitation process serve as important cues for personalization, which in turn, influences enjoyment with the process and the perceived fit of the recommendation with one's preferences.

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Author information

Authors and Affiliations

  1. Department of Recreation, Park and Tourism Sciences Texas A&M University, USA

    Ulrike Gretzel

  2. National Laboratory for Tourism and eCommerce, Temple University, USA

    Daniel R. Fesenmaier

Authors
  1. Ulrike Gretzel
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  2. Daniel R. Fesenmaier
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Editor information

Editors and Affiliations

  1. School of Business and Enterprise, Queen Margaret University College, Edinburgh, Scotland, UK

    Andrew J. Frew

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© 2005 Springer-Verlag Wien

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Gretzel, U., Fesenmaier, D.R. (2005). Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems. In: Frew, A.J. (eds) Information and Communication Technologies in Tourism 2005. Springer, Vienna. https://doi.org/10.1007/3-211-27283-6_18

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  • DOI: https://doi.org/10.1007/3-211-27283-6_18

  • Publisher Name: Springer, Vienna

  • Print ISBN: 978-3-211-24148-6

  • Online ISBN: 978-3-211-27283-1

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