Abstract
Internet technology has opened new venues for communication. One area offering great promise is virtual internet communities where citizens can “voice” their opinions and engage in dialogue in an electronic format. This format of citizen participation has been used is in planning and decision making for the rebuilding of New York City's Lower Manhattan area following the terrorist attacks of September 11, 2001. This study examines citizen feedback on the use of the electronic medium to gather citizen opinions. Citizens who participated in the process were satisfied with the opportunity to give their opinions about the use of space for tourism destinations, transportation, businesses, and housing. They also made suggestions about the use of on-line technology including the need for more extensive training of on-line group facilitators and development of guidelines for code of behavior, nature of postings, and consequences of improper conduct.
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© 2005 Springer-Verlag Wien
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Green, C.G., Murrmann, S.K. (2005). Technology as a Tool for Citizen Participation in Community Development and Tourism: The Rebuilding of Lower Manhattan. In: Frew, A.J. (eds) Information and Communication Technologies in Tourism 2005. Springer, Vienna. https://doi.org/10.1007/3-211-27283-6_10
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DOI: https://doi.org/10.1007/3-211-27283-6_10
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-24148-6
Online ISBN: 978-3-211-27283-1