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International Conference on Practical Aspects of Knowledge Management

PAKM 2006: Practical Aspects of Knowledge Management pp 97–105Cite as

Knowledge Management Systems and Organizational Change Management: The Case of Siemens ShareNet

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Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 4333))

Abstract

Earlier research has shown the interdependence of Knowledge Management Systems’ (KMS) implementations and corporate cultures. This study builds on and extends this research by exploring how knowledge-intensive corporate cultures can be established. Employing a case study approach, we analyze the (successful) implementation of Siemens Information and Communication Networks (ICN) group division’s ShareNet, a global knowledge sharing network for the sales and marketing community. We bring together the overlapping disciplines and practices of (culture) change management and knowledge management (KM) by testing the explanatory power of Lewin-Schein’s well-known and widely cited change paradigm [18, 28, 29] in the new setting of KMS. Our case analysis demonstrates the linear, staged theoretical framework’s strength in understanding and explaining aspects of success and failure in KMS implementation projects.

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Author information

Authors and Affiliations

  1. Accenture, Strategic IT Effectiveness (SITE), Kaistrasse 20, 40221, Duesseldorf, Germany

    Hauke Heier

  2. Information Systems 1, European Business School, Schloss Reichartshausen, 65375, Oestrich-Winkel, Germany

    Susanne Strahringer

Authors
  1. Hauke Heier
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  2. Susanne Strahringer
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Editor information

Editors and Affiliations

  1. Institute for Information and Process Management, University of Applied Sciences St. Gallen, Teufener Strasse 2, 9000, St. Gallen, Switzerland

    Ulrich Reimer

  2. Faculty of Computer Science, Department of Knowledge and Business Engineering, University of Vienna, Bruenner Str. 72, 1210, Vienna, Austria

    Dimitris Karagiannis

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© 2006 Springer-Verlag Berlin Heidelberg

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Heier, H., Strahringer, S. (2006). Knowledge Management Systems and Organizational Change Management: The Case of Siemens ShareNet. In: Reimer, U., Karagiannis, D. (eds) Practical Aspects of Knowledge Management. PAKM 2006. Lecture Notes in Computer Science(), vol 4333. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11944935_9

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  • DOI: https://doi.org/10.1007/11944935_9

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-49998-5

  • Online ISBN: 978-3-540-49999-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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