Designing Social Navigation for a Virtual Community of Practice

  • Wen Xu
  • Karel Kreijns
  • Jun Hu
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3942)


Social navigation in a community of practice (CoP) is an approach of locating information through increased social awareness. Designing support for social navigation requires precise knowledge about the users’ needs and wishes so as to meet user participatory design methodology. User requirement definition on social navigation is, however, difficult to elicit. On the one hand, without the context of the CoP, it is hard to collect the user requirements on navigation, especially when the concept of virtual community is new to the target user group. On the other hand, to set up such a virtual community, preliminary studies on social navigation is however necessary. This paper presents the experiences how we dealt with such a chicken and egg problem. Different approaches were used: performing a theoretical study, administering an online questionnaire, observing on an existing virtual society, analyzing similar systems, prototyping, and conducting an expert walk-through.


User Requirement Virtual Community Social Awareness Chat Room Class Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Wen Xu
    • 1
  • Karel Kreijns
    • 2
  • Jun Hu
    • 1
  1. 1.Eindhoven University of TechnologyEindhovenThe Netherlands
  2. 2.Ruud de Moor Center for Teacher ProfessionalizationOpen Universiteit NederlandHeerlenThe Netherlands

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