Abstract
Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.
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Guceglioglu, A.S., Demirors, O. (2005). A Process Based Model for Measuring Process Quality Attributes. In: Richardson, I., Abrahamsson, P., Messnarz, R. (eds) Software Process Improvement. EuroSPI 2005. Lecture Notes in Computer Science, vol 3792. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11586012_12
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DOI: https://doi.org/10.1007/11586012_12
Publisher Name: Springer, Berlin, Heidelberg
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