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International Conference on Electronic Government

EGOV 2005: Electronic Government pp 93–104Cite as

Service Take-Up and Impacts of E-Government in Austria

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 3591))

Abstract

Austria has made a great leap forward with e-government into the top group in Europe over the past three years. The paper examines how far the usage of services keeps pace and what kinds of impacts are observable. It finds that in Austria the take-up of services among enterprises has made enormous progress to one of the highest in the EU. Usage growth is strongest in advanced, transaction-related services, although there is still much potential to raise the usage among citizens in a socially balanced way. Impacts are identified in quantitative as well as qualitative terms: they include cost savings, increased efficiency and accelerated processing times of case handlings (exemplified among others by win-win situations in the finance and foreign trade sector), improved service and information quality, but also some adaptation problems and reorganization needs.

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Author information

Authors and Affiliations

  1. Institute of Technology Assessment (ITA), Austrian Academy of Sciences, Strohgasse 45, A-1030, Vienna, Austria

    Georg Aichholzer

Authors
  1. Georg Aichholzer
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Editor information

Editors and Affiliations

  1. Institute for IS Research, University of Koblenz-Landau, Universitätsstr. 1, 56070, Koblenz, Germany

    Maria A. Wimmer

  2. Institute of Informatics in Business and Government, University of Linz, Altenbergerstr. 69, 4040, Linz, Austria

    Roland Traunmüller

  3. ESI/Informatics, Örebro University, 701 82, Örebro, Sweden

    Åke Grönlund

  4. Centre for Applied ICT, Copenhagen Business School, 60 Howitzvej, DK– 2000, Frederiksberg

    Kim V. Andersen

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© 2005 Springer-Verlag Berlin Heidelberg

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Aichholzer, G. (2005). Service Take-Up and Impacts of E-Government in Austria. In: Wimmer, M.A., Traunmüller, R., Grönlund, Å., Andersen, K.V. (eds) Electronic Government. EGOV 2005. Lecture Notes in Computer Science, vol 3591. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11545156_9

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  • DOI: https://doi.org/10.1007/11545156_9

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-28466-6

  • Online ISBN: 978-3-540-31737-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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