Abstract
The process of software deployment into an organization is a complex process that encompasses various aspects. Studies on the impact of software systems deployment in the customer’s environment in the medium and long terms are hardly found, specially when the deployment of the software product and the introduction of data processing into the organization happen at the same time. Nevertheless the client’s perception goes beyond the specific moment at which the software was installed. User’s and customer’s satisfaction can only be evaluated in the long term taking into account the satisfaction with the product use and with its impact on business. This paper describes an empirical study of the introduction of data processing into the coffee agribusiness in Brazil. The paper uses cluster analysis to group 0-1 variables. Theses variables describe the impacts of data processing on the coffee agribusiness in the state of Minas Gerais, one of the main Brazilian coffee producers. Influences on employment, employee and enterprise structure are examined. Some commonly used procedures as well as main changes at corporation and individual level are detected.
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Bornstein, C.T., Kubrusly, L.S., Zambalde, A.L., Rocha, A.R. (2005). Impacts of Software Deployment in the Coffee Agribusiness of Brazil. In: Bomarius, F., Komi-Sirviö, S. (eds) Product Focused Software Process Improvement. PROFES 2005. Lecture Notes in Computer Science, vol 3547. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11497455_22
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DOI: https://doi.org/10.1007/11497455_22
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