9 A View from the Inside: The Task of Managing Uncertainty and Surprise

  • Erich K. Baier
Section IIIB Organizational Issues of Uncertainty
Part of the Understanding Complex Systems book series (UCS)


Let me shift the flow of the day a little bit, because I am not here to present a theory, or prove a theory. Actually, I come here with questions. Because I am not a social scientist; I am not even a natural scientist. I’m an engineer! As you know, engineers do things and reflect upon what happened afterwards. And this happened to me. I want to give you a little story of what we do so that you understand what gave me the insight to be here. Actually, it is still surprising to me that I am here.


Corporate Strategy Corporate World Sales Group Nice Thing Corporate Life 
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Authors and Affiliations

  • Erich K. Baier
    • 1
  1. 1.UNIX Hardware Development, IBM Corporation 

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