Problematisation and Obfuscation in e-Government

  • Peter Kawalek
  • David Wastell
  • Mike Newman
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2739)


This paper is concerned with e-government implementation at the local level. It proposes that effective realization of the radical change promised by e-government depends upon a sense of crisis, a problematisation, which motivates the organisation to respond with urgency and vigour. The paper reports a study of one leading local authority based upon interviews of its senior managers. It finds no sense of crisis, and instead obfuscation and psychological distancing, as the potential of e-government is marginalized, and the status quo is reinforced.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Peter Kawalek
    • 1
  • David Wastell
    • 2
  • Mike Newman
    • 1
  1. 1.University of ManchesterManchesterUK
  2. 2.Information Systems InstituteSalford UniversityManchesterUK

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