Problematisation and Obfuscation in e-Government
- 1k Downloads
This paper is concerned with e-government implementation at the local level. It proposes that effective realization of the radical change promised by e-government depends upon a sense of crisis, a problematisation, which motivates the organisation to respond with urgency and vigour. The paper reports a study of one leading local authority based upon interviews of its senior managers. It finds no sense of crisis, and instead obfuscation and psychological distancing, as the potential of e-government is marginalized, and the status quo is reinforced.
Unable to display preview. Download preview PDF.
- 2.Public Service Review, Foreword by the Prime Minister, Public Service Review, Autumn (2001), Public Sector Communications Agency, http://www.publicservice.co.uk
- 4.Westrup, C.: Transforming organisations through systems analysis: deploying new techniques for organizational analysis in IS development. In: Orlikowski, W., et al. (eds.) Information technology and changes in organisational work, pp. 157–176. Chapman and Hall, London (1996)Google Scholar
- 5.Davenport, T.: Process innovation: reengineering work through information technology. Harvard Business School Press, Boston (1993)Google Scholar
- 8.Hirschhorn, L.: The workplace within: the psychodynamics of organisational life. MIT Press, Boston (1988)Google Scholar
- 10.Kim, W.C., Mauborgne, R.: Tipping Point Leadership, Harvard Business Review (April 2003)Google Scholar