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A Methodological Approach for Defining One-Stop e-Government Service Offerings

  • Dimitris Gouscos
  • Maria Lambrou
  • Gregoris Mentzas
  • Panagiotis Georgiadis
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2739)

Abstract

This paper reports some methodological guidelines for categorizing administrative services on certain typological characteristics (informational vs. transactional content, acquaintance vs. operational usefulness, local vs. hyper-local value), defining one-stop service offerings and ranking their interest from an end-user as well as service integration perspective.

Keywords

Service Composition Service Offering Service Context Administrative Service Operational Usefulness 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. 1.
    Hagen, M., Kubicek, H.: One-Stop Government in Europe – Results from 11 National Surveys, COST Project Action A14 – Government and Democracy in the Information Age – Working Group “ICT in Public Administration”, University of Bremen (2000)Google Scholar
  2. 2.
    Anghern, A.: Designing mature Internet business strategies: the ICDT model. European Management Journal 15(4), 361–368 (1997)CrossRefGoogle Scholar
  3. 3.
    Commission of the European Communities, eEurope 2002 Impact and Priorities, Communication to the Spring European Council in Stockholm, Brussels, COM(2001)140 Final (March 23-24, 2001)Google Scholar
  4. 4.
    Gouscos, D., Mentzas, G., Georgiadis, P.: PASSPORT: A Novel Architectural Model for the Provision of Seamless Cross-Border e-Government Services. In: 12th International Conference on Database and Expert Systems Applications (DEXA 2001), Munich, pp. 318–322. IEEE Computer Society Press, Los Alamitos (2001)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Dimitris Gouscos
    • 1
  • Maria Lambrou
    • 2
  • Gregoris Mentzas
    • 3
  • Panagiotis Georgiadis
    • 1
  1. 1.eGovernment LaboratoryUniversity of AthensAthensGreece
  2. 2.National Technical University of AthensAthensGreece
  3. 3.Institute of Communication and Computer SystemsNational Technical University of AthensAthensGreece

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