A Methodological Approach for Defining One-Stop e-Government Service Offerings

  • Dimitris Gouscos
  • Maria Lambrou
  • Gregoris Mentzas
  • Panagiotis Georgiadis
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2739)


This paper reports some methodological guidelines for categorizing administrative services on certain typological characteristics (informational vs. transactional content, acquaintance vs. operational usefulness, local vs. hyper-local value), defining one-stop service offerings and ranking their interest from an end-user as well as service integration perspective.


Service Composition Service Offering Service Context Administrative Service Operational Usefulness 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Dimitris Gouscos
    • 1
  • Maria Lambrou
    • 2
  • Gregoris Mentzas
    • 3
  • Panagiotis Georgiadis
    • 1
  1. 1.eGovernment LaboratoryUniversity of AthensAthensGreece
  2. 2.National Technical University of AthensAthensGreece
  3. 3.Institute of Communication and Computer SystemsNational Technical University of AthensAthensGreece

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