A Methodological Approach for Defining One-Stop e-Government Service Offerings
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This paper reports some methodological guidelines for categorizing administrative services on certain typological characteristics (informational vs. transactional content, acquaintance vs. operational usefulness, local vs. hyper-local value), defining one-stop service offerings and ranking their interest from an end-user as well as service integration perspective.
KeywordsService Composition Service Offering Service Context Administrative Service Operational Usefulness
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