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Consumer-SC: An e-Gov Portal for Consumers Rights Protection in Brazil

  • Thais H. Bigliazzi Garcia
  • Irineu Theiss
  • Patrícia Zimath
  • Hugo Cesar Hoeschl
  • Fabrício Donatti
  • Gean Marques Loureiro
  • Tânia Cristina D’Agostini Bueno
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2739)

Abstract

Improving access to information and governmental assistance to citizens is nowadays considered as an important mechanism to enhance citizenship. As the number of web-enabled citizens increases, government is expected to deliver more effective on-line services, especially designed to meet the needs of the constituents. Since many citizens want to have the convenience of interacting with all levels of the government using information technology tools, the electronic government has consolidated its position as the best alternative to improve the interaction between government and citizen. It is described herein a Brazilian experience in developing an e-gov project for consumers rights protection. The project “Consumer-SC: Santa Catarina Consumer’s Portal” applies Information Technology and Artificial Intelligence techniques to provide means of higher quality and efficiency on the field of consumer protection in Brazil.

Keywords

Security Council Consumer Protection Artificial Intelligence Technique Legal Assistance Electronic Service 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Thais H. Bigliazzi Garcia
    • 1
  • Irineu Theiss
    • 1
  • Patrícia Zimath
    • 1
  • Hugo Cesar Hoeschl
    • 1
  • Fabrício Donatti
    • 1
  • Gean Marques Loureiro
    • 2
  • Tânia Cristina D’Agostini Bueno
    • 1
  1. 1.Juridical Institute of Intelligence and SystemsFlorianópolis, Santa CatarinaBrazil
  2. 2.Municipal Chamber of FlorianópolisFlorianópolis, Santa CatarinaBrazil

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