Processes in e-Government Focus: A Procedure Model for Process Oriented Reorganisation in Public Administrations on the Local Level

  • Jörg Becker
  • Lars Algermissen
  • Björn Niehaves
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2739)


Process oriented analysis and optimisation of administrative procedures are key prerequisites for the successful organisational and technical restructuring of municipal administration in the move to Electronic Government. The exploitation of the full potential of information and communications technology can only be achieved through structured processes. The complexity of process models requires both a systematic preparation, and a methodical approach to the implementation of process oriented E-Government projects. Therefore this article provides a procedure model for process oriented organisation design, underlined by a case study which describes an optimisation project of the building permission procedure in the German municipality of Emsdetten.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Jörg Becker
    • 1
  • Lars Algermissen
    • 1
  • Björn Niehaves
    • 1
  1. 1.Dept. of Information SystemsUniversity of MuensterMuensterGermany

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