Usage of e-Government Services in European Regions

  • Markus Lassnig
  • Mark Markus
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2739)


This paper presents some of the findings of an international research project entitled BISER ( – “Benchmarking the Information Society in European Regions”, namely in the field of e-government. Citizen-to-administration as well as business-to-administration demand is analyzed in 28 regions (from 14 EU Member States), e.g. Brittany, Friesland, Greater Manchester or Tuscany. The survey reveals significant differences between businesses’ and citizens’ usage of e-government services, as well as between different European regions. Furthermore, it discusses potential barriers.


European Region Social Contribution Computer Assisted Telephone Interview International Research Project Personal Document 
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  1. 1.
    Accenture, e-Government, the commitment continues (2001),
  2. 2.
    Cap Gemini Ernst & Young, Webbasierte Untersuchung des elektronischen Service-Angebots der Öffentlichen Hand (2002),
  3. 3.
    EOS Gallup Europe Flash Eurobarometer 112. Internet and the Public at Large (2001),
  4. 4.
    SIBIS, Statistical Indicators Benchmarking the Information Society (2003),
  5. 5.
    World Market Research Centre, Global e-Government Survey (2001),

Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Markus Lassnig
    • 1
  • Mark Markus
    • 1
  1. 1.Salzburg Research ForschungsgesellschaftSalzburgAustria

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