Enhancing e-Governance through Scenario Approaches

  • Georg Aichholzer
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2739)


The paper conceives e-governance as the overall design and implementation of e-government strategies, structures and processes. It argues for paying greater attention to the sustainability of e-government strategies and examines the use of scenario methods for integrating a future-oriented perspective. Two major applications of scenario approaches in the field of e-government are analysed: a scenario project at regional level in the United Kingdom, and the pan-European project PRISMA, a research cooperation within the IST programme. With a focus on the latter, the contribution outlines scenario processes as well as outcomes and derives implications for strategy design. The scenarios suggest certain caveats for future-oriented design which can enhance e-governance. A number of design components which are robust across different scenarios are pointed out, e.g. target group and needs orientation, privacy enhancing measures, access to government-held information, one-stop service centred back-office reorganisation.


Austrian Academy Multiple Access Channel Scenario Project Scenario Approach Scenario Building 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Georg Aichholzer
    • 1
  1. 1.Institute of Technology Assessment (ITA)Austrian Academy of SciencesViennaAustria

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