Abstract
In this chapter we review the knowledge-based view on decision support and argue the emergence of a new type of intelligent decision support system — an intelligent gateway for supporting specific knowledge needs. The modern view on decision support and expert systems has shifted from considering these as purely analytical tools for assessing best-decision options to seeing them as a more comprehensive environment for supporting efficient information processing based on a good understanding of the problem context. Such intelligent decision support systems incorporate problem-domain knowledge to improve their information processing and provision capabilities. More recently, information portals have been proposed as tools for matching users’ information needs in order to enhance their decision-making ability. This chapter looks at portals as new types of intelligent decision support systems, which use problem-domain knowledge in order to improve efficiency in information provision. The main focus of the chapter is on suggesting mechanisms for implementing intelligent decision support capabilities in a healthcare portal, which seeks to deliver personalized information to support efficient decision making. BCKOnline, a healthcare portal built around breast cancer information, is described as an example of such implementation.
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Burstein, F., Mckemmish, S., Fisher, J., Manaszewicz, R., Malhotra, P. (2006). A Role for Information Portals as Intelligent Decision Support Systems: Breast Cancer Knowledge Online Experience. In: Intelligent Decision-making Support Systems. Decision Engineering. Springer, London. https://doi.org/10.1007/1-84628-231-4_19
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DOI: https://doi.org/10.1007/1-84628-231-4_19
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