Abstract
This paper analyzes a range of incidents involving team-based interaction with safety-critical programmable systems. The incidents were submitted to NASA’s Aviation Safety Reporting System (ASRS) and to the UK Marine Accident Investigation Branch (MAIB) between December 2001 and February 2003. Our results show that incidents, which complicated the team-based operation of safety-critical, computer systems in commercial aviation, are now being reported within the UK maritime industry. This reflects the increasing use of programmable navigation and collision avoidance devices both in ferry operations and in commercial fishing. For example, many incidents in both industries now stem from operators making inappropriate assumptions about the likely behavior of co-workers and their programmable systems even though part of their task is to actively monitor those activities. Our results also show that a growing number of incidents are triggered when teams must rapidly reprogram complex, safety-critical systems in response to unpredictable changes in their operational requirements.
Chapter PDF
Similar content being viewed by others
References
ASRS Callback, NASA Ames Research Centre, (1999) No. 239, (2002) No 273, (2002a) No 274, (2002b) No 275, (2002c) No 276, (2003) No281, (2003a) No 280
ASRS (1998), Cockpit Interruptions and Distractions, Directline Issue 10, NASA Ames Reasearch Centre, http://asrs.arc.nasa.gov./directline_issues/d110_distract.htm
C.A. Bowers, E.L. Bickensderfer and B.B Morgan (1998), Air Traffic Control Specialist team Coordination. In M.W. Smolensky and E.S, Stein (eds.) Human Factors in Air Traffic Control, 215–236, Academic Press, London.
M. Blakely (2002). Remarks for the Annual Management Conference of the National Railroad Construction and Maintenance Association, National Transportation Safety Board, Miami, Florida, January 12, 2002. http://www.ntsb.gov/speeches/blakey/mcb020112.htm
CHIRP (1998), Feedback No. 46 http://www.chirp.co.uk/air/default.htm
R.G. Green, H. Muir, M. James, D. Gradwell and R.L. Green (1999) Human Factors for Pilots, Ashgate, Aldershot, U.K.
C.W. Johnson, (2003, in press). Handbook of Incident Reporting, Springer Verlag, London.
B. Latane, K. Williams and S. Harkins (1979) Many Hands Make Light Work: The Causes and Consequences of Social Loafing., Journal of Personality and Social Psychology 37:822–832.
MAIB Safety Digest, UK Department of Transport: (2001)Vol.1, Case2. (2001b) Vol 3, Case 9. (2001c) Vol.3, Case 1. (2001d) Vol. 2, Case 3. (2001e) Vol. 2, Case 11. (2001f) Vol. 1, Case 7. (2002), Vol. 3, Case 19. (2002b), Vol. 1, Case 19. (2002c) Vol 1, Case 21.
R. Randell and C.W. Johnson (2002), User Adaptation of Medical Devices. In C.W. Johnson (ed.) Proceedings of the 21st European Conference on Human Decision Making and Control, Department of Computing Science, University of Glasgow, Scotland.
K. Sasou and J. Reason (1999) Team Errors: Definition and Taxonomy, Reliability Engineering and System Safety, 65:1–9.
J.J. Seta, C.E. Seta and G.M. Hundt (2001) Exaggerating the Differences Between Relatively Successful and Unsuccessful Groups: Identity Orientation as a Perceptual Lens. Group Dynamics: Theory, Research, and Practice, (5)1:19–32.
J.B. Sexton, E.J, Thomas and R.L. Helmreich (2000) Error, Stress and Teamwork in Medicine and aviation: cross sectional surveys. British Medical Journal (320)7237:745–749.
D. Tjosvold (1989). Interdependence approach to conflict in organizations. In M. A. Rahim (Ed.). Managing Conflict: An Interdisciplinary Approach. 41–50, Praeger, New York.
R.B. Zajonc (1965) Social facilitation. Science, 149, 269–274.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer Science + Business Media, Inc.
About this paper
Cite this paper
Johnson, C.W. (2004). The Team-Based Operation of Safety-Critical Programmable Systems in US Commercial Aviation and the UK Maritime Industries. In: Johnson, C.W., Palanque, P. (eds) Human Error, Safety and Systems Development. IFIP International Federation for Information Processing, vol 152. Springer, Boston, MA. https://doi.org/10.1007/1-4020-8153-7_17
Download citation
DOI: https://doi.org/10.1007/1-4020-8153-7_17
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4020-8152-1
Online ISBN: 978-1-4020-8153-8
eBook Packages: Springer Book Archive