Benchmarking Using DEA: The Case of Mental Health Organizations
This chapter uses windows and cone ratio analysis - a longitudinal and weight- restriction application of Data Envelopment Analysis (DEA) - to develop a methodology for analyzing organizational performance of community mental health centers (CMHCs); the chapter also develops measures of efficiency as a basis for improving productivity in behavioral health care. Specifically, non-hospital services provided by CMHCs were studied. Data limitations are noted in relation to use of the method and to the results. The model is shown to capture the impact of managed care on CMHC efficiency. The cone ratio version of the model, using weight restrictions, identified six super-efficient CMHCs, which had been consistently efficient since the implementation of managed behavioral care. The potential usefulness of this method for public and private mental health systems and for managed care companies is discussed.
Key wordsWindows analysis Efficiency DEA Weight restricted model Mental health services
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