Benchmarking Using DEA: The Case of Mental Health Organizations

  • Yasar A. Ozcan
  • Elizabeth Merwin
  • Kwangsoo Lee
  • Joseph P. Morrissey
Part of the International Series in Operations Research & Management Science book series (ISOR, volume 70)


This chapter uses windows and cone ratio analysis - a longitudinal and weight- restriction application of Data Envelopment Analysis (DEA) - to develop a methodology for analyzing organizational performance of community mental health centers (CMHCs); the chapter also develops measures of efficiency as a basis for improving productivity in behavioral health care. Specifically, non-hospital services provided by CMHCs were studied. Data limitations are noted in relation to use of the method and to the results. The model is shown to capture the impact of managed care on CMHC efficiency. The cone ratio version of the model, using weight restrictions, identified six super-efficient CMHCs, which had been consistently efficient since the implementation of managed behavioral care. The potential usefulness of this method for public and private mental health systems and for managed care companies is discussed.

Key words

Windows analysis Efficiency DEA Weight restricted model Mental health services 


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Copyright information

© Springer Science + Business Media, Inc. 2005

Authors and Affiliations

  • Yasar A. Ozcan
    • 1
  • Elizabeth Merwin
    • 2
  • Kwangsoo Lee
    • 3
  • Joseph P. Morrissey
    • 4
  1. 1.Department of Health AdministrationVirginia Commonwealth UniversityRichmond
  2. 2.Southeastern Rural Mental Health Research CenterUniversity of VirginiaCharlottesville
  3. 3.Korean National Bureau of Health InsuranceSeoulSouth Korea
  4. 4.Cecil G. Sheps Center for Health Services ResearchUniversity of North CarolinaChapel Hill

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